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SECTOR: Technology, Media & Telecommunications
SERVICE: Revenue Growth & Market Leadership
Customer Acquisition & Retention Revamp
We introduced customer-centric intelligence in the product and pricing offering and overhauled the customer acquisition and retention processes
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SECTOR: Technology, Media & Telecommunications
SERVICE: Revenue Growth & Market Leadership
B2B Sales Revamp
We developed a more efficient and well-informed B2B sales contact strategy through introducing several new tools and processes
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SECTOR: Technology, Media & Telecommunications
SERVICE: Revenue Growth & Market Leadership
Customer Experience Transformation Program
This program marked setting customer experience as a strategic priority for our client, a top player in the telco industry, and entailed a rigorous diagnostic and a number of improvement projects in customer care, billing, and sales
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SECTOR: Technology, Media & Telecommunications
SERVICE: Revenue Growth & Market Leadership
Next Level Customer Experience Transformation
Following the successful implementation of CX Transformation aimed at eliminating customer dissatisfaction, we launched a zero-based redesign project aimed at differentiating CX
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SECTOR: Technology, Media & Telecommunications
SERVICE: Corporate Governance, Organization & Processes
Customer Care and Quality Assurance Re-engineering
This project was first identified as a priority in the context of the CX transformation program; its implementation came as a necessity during the full switch to outsourcing for customer care
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SECTOR: Technology, Media & Telecommunications
SERVICE: Corporate Governance, Organization & Processes
Technical Care Overhaul
Technical care had consistently been a source of detraction for our client which dictated the need for a thorough organizational model and process redesign project
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SECTOR: Retail, Wholesale & Logistics
SERVICE: Operational Efficiency & Performance Improvement
Store Network Optimization
As part of their continuous drive to maximize ROI on commercial expenditure, we supported a retail client in assessing their store chain in terms of commercial potential and performance to identify optimization opportunities
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SECTOR: Technology, Media & Telecommunications
SERVICE: Operational Efficiency & Performance Improvement
Franchise Store Chain Performance Management
Introducing a data-driven and systematic performance management framework for franchised stores has supported considerable improvement in the chain performance throughout the years
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SECTOR: Technology, Media & Telecommunications
SERVICE: Revenue Growth & Market Leadership
Retail Sales Commercial Policy
Within the context of systematic performance management, we have re-designed sales channel reward schemes to motivate and maintain incentive alignment with commercial priorities
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SECTOR: Financial Services
SERVICE: Revenue Growth & Market Leadership
SME Banking Product and Service Offering
We developed the SME product and service offering for bank aiming to enter the Greek market
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SECTOR: Production & Manufacturing
SERVICE: Operational Efficiency & Performance Improvement
Dairy Manufacturing Cost Optimization
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SECTOR: Infrastructure & Energy
SERVICE: Corporate Finance & Investor Support
Lenders’ Technical Advisor for FTTH network
We supported two major Greek banks as Lenders’ Technical Advisor for the due diligence of FiberCo, the FTTH network development and operation arm of a Greek energy company
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SERVICE: Operational Efficiency & Performance Improvement
Ministry of Labor: Setup of 1555
Completed the operational design and oversaw the implementation across all workstreams (call centers, systems, communication, outsourcers) of the launch of the new central contact center for all MoL services
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SECTOR: Infrastructure & Energy
SERVICE: Revenue Growth & Market Leadership
Re-design Customer Care Processes and Introduce CX KPI’s for Energy Provider
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SECTOR: Technology, Media & Telecommunications
SERVICE: Applied Strategy & Corporate Direction
Go-to-market plan for new product launch for ICT company
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SECTOR: Retail, Wholesale & Logistics
SERVICE: Revenue Growth & Market Leadership
Market Research and Diagnostic for a Quick Service Restaurant Chain
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Corporate Finance & Investor Support
Loan restructuring support for yacht seller
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Corporate Finance & Investor Support
Business Plan for Hotel Acquisition and Operation
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SECTOR: Production & Manufacturing
SERVICE: Corporate Governance, Organization & Processes
ERM Assessment for Industrial Clients
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Operational Efficiency & Performance Improvement
Performance Management Framework for Real Estate Assets
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Corporate Finance & Investor Support
Asset Trade Support for Non-profit Institute
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SECTOR: Technology, Media & Telecommunications
SERVICE: Corporate Finance & Investor Support
Lenders’ Technical Advisor for FTTH PPP
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Revenue Growth & Market Leadership
Business Plan development for an exclusive wellness center
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Applied Strategy & Corporate Direction
10-year strategic plan for Ministry of Tourism
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SECTOR: Financial Services
SERVICE: Corporate Governance, Organization & Processes
Information Systems Risk Assessment for a Public Organization
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SECTOR: Infrastructure & Energy
SERVICE: Operational Efficiency & Performance Improvement
Re-design Customer Complaint Handling for Regulated Energy Provider
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SECTOR: Financial Services
SERVICE: Corporate Finance & Investor Support
Leasing Company – Business Plan
This all-around leasing company required a business plan for the regulatory approval of its leasing license after the merger with a new company
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Corporate Governance, Organization & Processes
Property Management & Development – Operational procedures and policies
Developed comprehensive policy and process framework for a property management and development client
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SECTOR: Financial Services
SERVICE: Project Management & Implementation Support
Merchant Acquiring PI License Approval
Supported two separate systemic banks in the licensing of their Merchant Acquiring Divisions as Payments Institutions
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SECTOR: Financial Services
SERVICE: Project Management & Implementation Support
Digital bank License Approval
Supported a digital neo-bank in its regulatory licensing
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SECTOR: Infrastructure & Energy
SERVICE: Corporate Finance & Investor Support
Cost Model for Flight Operations
We acted as the Financial Advisor for the development of a cost model for a flight operations company in preparation for its privatization
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SECTOR: Infrastructure & Energy
SERVICE: Corporate Finance & Investor Support
Airline ground operations business plan formulation
We acted as the Financial Advisor for the development of a business plan for the ground handling operations and the technical base (MRO) operations of an airline and the investigation of available options
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SECTOR: Infrastructure & Energy
SERVICE: Corporate Finance & Investor Support
Ports and marinas independent valuations
We acted as an Independent Valuer for the valuation of the share capital of ports and the concession of marinas
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SECTOR: Infrastructure & Energy
SERVICE: Corporate Finance & Investor Support
Ports and marinas financial advisory services
We offered Financial Advisory support for the sale of share capital or concessions of ports and marinas
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SECTOR: Infrastructure & Energy
SERVICE: Corporate Finance & Investor Support
Market analysis and valuation services
We were appointed to perform analysis and valuation services on a potential long-term berthing lease for a major Greek marina
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SECTOR: Infrastructure & Energy
SERVICE: Revenue Growth & Market Leadership
Market analysis, benchmarking, investment scenarios feasibility and valuation services
We conducted a detailed market analysis, benchmarking, scenario feasibility study and valuation modelling for a marina
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SERVICE: Project Management & Implementation Support
PPMO and Change Management Support
We conducted a re-engineering PPMO and Change Management Support
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SECTOR: Production & Manufacturing
SERVICE: Project Management & Implementation Support
Operational Excellence PMO
We designed and implemented an operational excellence PMO for a major Greek manufacturing client
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SECTOR: Production & Manufacturing
SERVICE: Project Management & Implementation Support
Operational Excellence PMO
We designed and implemented an operational excellence PMO for a manufacturing client with an extended geographical footprint
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SECTOR: Infrastructure & Energy
SERVICE: Corporate Finance & Investor Support
Scenarios Valuation
We designed an innovative operational model for a new battery recycling plant
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SECTOR: Financial Services
SERVICE: Corporate Governance, Organization & Processes
Governance and Operating Procedures Efficiency Improvement
We improved a company’s governance and operating procedures efficiency
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SECTOR: Financial Services
SERVICE: Corporate Governance, Organization & Processes
Diagnostic, redesign and implementation support of Remedial operations and processes
We performed a diagnostic of remedial operations and processes, proposed targeted redesigns and supported implementation
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SERVICE: Corporate Governance, Organization & Processes
Transformation PMO and Implementation Support
We acted as a Bank’s central transformation PMO and supported implementation across several strategic initiatives
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SECTOR: Financial Services
SERVICE: Corporate Governance, Organization & Processes
Process Mapping, Redesign and implementation PMO
We acted as a “bad bank’s” strategic, process mapping and redesign, and implementation PMO advisor
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Corporate Finance & Investor Support
New organizational and operational model design for hotel company post-merger
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SECTOR: Infrastructure & Energy
SERVICE: Project Management & Implementation Support
Set up of the PMO
Support our client in mapping and monitoring the project portfolio through new processes, systems etc.
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SERVICE: Operational Efficiency & Performance Improvement
Customer Care Setup for Large Public Service Organization
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SECTOR: Technology, Media & Telecommunications
SERVICE: Applied Strategy & Corporate Direction
Acquisition Strategy and Target Evaluation Support for ICT Company
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SECTOR: Retail, Wholesale & Logistics
SERVICE: Corporate Governance, Organization & Processes
Corporate Organization Design and Setup for Wholesale Company
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SECTOR: Retail, Wholesale & Logistics
SERVICE: Corporate Governance, Organization & Processes
Organizational Framework and Procedures Optimization
As part of their continuous effort to execute company strategy as efficiently and effectively as possible, we supported a client in recording and improving its internal organization and procedures framework
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SERVICE: Applied Strategy & Corporate Direction
Business plan for an Academy of Tourism Education
In the context of an EU-funded project by DG REFORM of the European Commission and in consortium with consulting companies, we led the development of the corporate strategy and the business plan for an Academy of Tourism, as key aspect of the tourism education reform implemented by the Ministry of Tourism
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SECTOR: Retail, Wholesale & Logistics
SERVICE: Operational Efficiency & Performance Improvement
Bonus Scheme Structure
Recognizing the importance of aligning its objectives with the aspirations of its employees, the company endeavored to develop an innovative bonus payment scheme
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SECTOR: Production & Manufacturing
SERVICE: Operational Efficiency & Performance Improvement
Sales and Operations Planning
With a structured S&OP process we achieved mutually agreed sales targets by balancing demand and supply constraints
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SECTOR: Production & Manufacturing
SERVICE: Operational Efficiency & Performance Improvement
Business Plan Development
We evaluated several strategic options in the range of interest of client and developed a detailed strategic 5-year plan
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SECTOR: Retail, Wholesale & Logistics
SERVICE: Operational Efficiency & Performance Improvement
Effectiveness and Efficiency Improvement of after-sales services
We implemented an optimized operating model for after-sales service that aligned all clients' resources
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SECTOR: Retail, Wholesale & Logistics
SERVICE: Project Management & Implementation Support
After-sales Implementation Support
We implemented an optimized operating model for after-sales service that aligned all clients' resources
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Applied Strategy & Corporate Direction
Wellness & Leisure Venue – Investment Strategy & Business Plan
The client needed a tailored investment strategy followed by a detailed business plan with scenarios of financial modelling
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SECTOR: Retail, Wholesale & Logistics
SERVICE: Operational Efficiency & Performance Improvement
Food & Beverage Group – Incentive (Bonus) Scheme
The Group’s Management desired to link the evaluation and targeting of its executives to a coherent framework of variable remuneration
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Corporate Governance, Organization & Processes
Real Estate Hub – Operational Blueprint: Processes, Tools, Reports & KPIs
The client needed to develop a fully articulated process blueprint and toolkit in order to standardize its core service processes, templates and communication means with a key account
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Corporate Governance, Organization & Processes
Real Estate Hub – Operational Framework: Processes, Job Descriptions & RASCI
A Real Estate hub as a centre of excellence that manages a Bank's real estate assets and the servicers that support them, needed an effective, uniform and efficient organisational, management and process framework
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SECTOR: Tourism, Hospitality & Real Estate
SERVICE: Project Management & Implementation Support
Real Estate Hub – PMO (Technical Support for Migration Project)
The client needed to ensure swift and efficient execution of the project of migration an IT system with a specific Go Live date
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SECTOR: Production & Manufacturing
SERVICE: Corporate Finance & Investor Support
Business Plan and Investor Negotiation Support
We were engaged by a company that produces hydrogen-based combined heat and power (CHP) systems and electricity generators, to generate its business plan and support its negotiation with potential investors
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SECTOR: Financial Services
SERVICE: Applied Strategy & Corporate Direction
Customer Care Optimization
We carried on an optimization of Customer Care across all channels for an insurance company
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SECTOR: Financial Services
SERVICE: Corporate Governance, Organization & Processes
Bancassurance Customer Care Function
We designed a new bancassurance customer care function for an insurance company
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SECTOR: Infrastructure & Energy
SERVICE: Applied Strategy & Corporate Direction
Portfolio Transaction Advisory
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