Key Objectives
- Provide PMO and implementation support for the transformation of a bank based on a blueprint
Our Approach
- OCTANE managed the PMO of the transformation effort and supported the successful implementation of several initiatives including:
- Redesign and efficiency improvement of all retail credit policies, procedures and workflows
- Creation of a unified back-office operations and credit center for Consumer, Mortgage and SB Loans in the bank’s premises
- Branch retail network strategy, branch typology, branch performance scorecards / KPIs and efficiency improvements implementation and roll-out
- Diagnostic, redesign and implementation support for the bank’s Retail Recovery Unit
- Mapping and redesign of the bank’s back-office operations procedures, and provision of specifications to bank’s IT department
- Design and development of an operations MIS including performance KPIs for all back-office functions
- Mapping and redesign of SME loan administration procedures and flow
- Development and implementation support for restructuring and rescheduling products
- Cost/benefit analysis, prioritization and planning of all initiatives and identification of “quick wins”
Impact for our Client
- Significant improvement in productivity KPIs, process speed and consistency, achieving improved service levels with significantly reduced resources across the bank
