Key Objectives
- Set up of a detailed blueprint process model by designing, developing and standardizing process, templates and communication means that will enable the company to improve organizational performance in operating, monitoring and reporting over the services provided as well as KPIs performance monitoring with efficacy
- Cover all core services and processes, including the general services, agency services, investment identification, onboarding and technical services
Our Approach
- Schedule and execute workshops to identify all cross functional, interdepartmental, process activities as well as sub-processes relating to each Service Cluster
- Generation of a comprehensive process inventory
- Develop and re-design process flows and activity tables
- Design tools, reports and KPIs, including a total performance report and a detailed escalation matrix
- Assist the implementation of mapping, control and feedback mechanisms
Impact for our Client
- Generation of a communication framework with reporting for a key account
- Re-design & development of 37 operational processes with plenty improvements
- Design of 7 tools to enhance management
- Delivery of a total operational manual in a short period of time
Processes Inventory
Process Flow & Activity Table
Tools, Reports & KPIs
