Key Objectives
- Project Portfolio Management, Technical Support, Structural and Organizational model improvements, digitalization / automation of key functions and change management for the organization-wide transformation of a public service agency in the context of national structural reforms
Our Approach
- Conducted comprehensive diagnostic exercise of the operating model together with international experts based on international best practice and staff participation workshops
- Together with the management, developed a full transformation plan with a total of eighty-eight (88) improvement initiatives including:
- Organizational and management structure improvement
- Redesign and automation of internal procedures
- Roll-out of operational & technical improvements to 145 branches across Greece
- New online job portal and e-service development
- Active labor market measures design, adjusted to market needs
- Jobseeker segmentation and service provision related to specific needs
- Development of KPIs, MIS and performance scorecards
- Establishment of efficient management principles
- Designed and staffed project portfolio management office (PPMO), including project action plan, risk management, resource allocation and task management framework
- Supported implementation of transformation plan with detailed tools, documents/presentations, presentations, training guides and additional analysis
- Designed and executed communication, training and change management sessions with staff and key external stakeholders (employees, jobseekers, social partners etc.)
- Managed steering committee meetings and communication with DG Employment
Impact for our Client
- Successful implementation of automated procedures, web-based service provision, fact-based decision making, improved service level and staff / FTE savings of 20%+
