Property Management & Development – Operational procedures and policies

Developed comprehensive policy and process framework for a property management and development client

Key Objectives

  • Mapping and documentation of specific operational procedures
  • Simplification of these processes (elimination of unnecessary actions)
  • Generation of a manual of these procedures with the aim of both certification and maintenance, training and internal control of their implementation
  • Generation of specific policies to best serve its strategy

Our Approach

  • Schedule and execute workshops for specific cross functional, interdepartmental procedures
  • Mapping of the targeted operations, main procedures and systems currently
  • Targeted and practical improvement of the speed, efficiency and effectiveness of these specific procedures 
  • Develop or/and re-design process flows and activity tables
  • Generation of specific policies by using best practices and specific advisors  

Impact for our Client

  • Detailed mapping of procedures (23)
  • Identification of opportunities  
  • Implementation of actions for process optimization
  • Generation of customized (3) policies 

Procedures Inventory

Procedures Inventory

Procedure Flow & Activity Table

Procedure Flow & Activity Table

Policies

Policies